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Software for pet aftercare

Focus on your customers,
not your business.

Cairn provides the case management,  operations,  QA,  and automation  needed to take the worry out of running a pet aftercare business.

Free onboarding · Free for facilities under 200 cases per month

All of your intake, operations,
and planning  in one place

Chain of Custody

Track every handoff from intake to release. Configurable stages, gate checklists, and a full audit trail so nothing slips through the cracks.

Case Holds & Checklists

Case holds can ensure an owner's request doesn't go unmet because somebody missed a message or misread an order form. Checklists can ensure that more processes are followed at the right time, every time.

Clinic Portal

A dedicated portal where vet partners submit and track cases and manage their team — self-serve and always in the loop, without having to play phone tag.

Owner Experience

On-demand booking & pre-need planning in a branded portal lets families get the services they need, whether they need them now or are planning for the future.

Scheduling

Per-location, staff-assignable events for pickups, deliveries, drop-offs, and any other part of your chain of custody.

More Features

QuickBooks Integration

Connect your QB account and Cairn can automatically create case invoices - no more entering everything twice.

Automated Comms

Cairn can draft or auto-send messages to your customers, keeping them updated and freeing up your staff's time.

Shipment Tracking

Tracking updates are automatically fetched from carriers - receive alerts for delayed shipments.

Reporting

Reporting tools help you identify bottlenecks in your processes or export your data to other systems.

Multi-Location Support

Cairn supports businesses with multiple locations. Single-location staff see only what they need, while cross-location admin staff can keep an eye on the entire business.

Document Retention

Easily attach documents & images to cases. We'll retain the data as long as your local regulations require (typically 7 years in the US).

One plan.  Fair pricing that scales with your business

Free for up to 200 cases per month, after that $300 per month covers up to 600 cases, then the cost per case gets smaller as you grow.

  • Cancel any month
  • Your price is locked for three years
  • Free onboarding and data migration

$300 per month

Up to 600 cases
Included
601 – 2,000
+ $0.60 / case
2,001 – 5,000
+ $0.50 / case
5,001 – 10,000
+ $0.40 / case

Included in every plan

  • Unlimited users & locations (within reason)
  • SMS & email automation
  • Branded owner portal with your own domain

Free for smaller facilities

Under 200 cases per month? Cairn costs nothing, with every feature included.

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Weezer
Weezer
Ansel
Ansel
Kodi
Kodi
Sadie
Sadie

Who we are

Cairn is a pet-loving, family-owned and operated business.  After having great experiences with pet aftercare for our pets (and seeing some friends have the opposite), we got to know  the operator and learned about the challenges involved and the high cost of mistakes in this industry.

Using our expertise building software in regulated industries, we set out to create a system that would take some of the headaches and worries out of running an aftercare business. 

Common Questions

Can I customize chain of custody stages?

Fully. Add, rename, reorder, deactivate. Each stage supports auto-notifications, gate checklists, and scheduling.

What about cases beyond 600/month?

Additional cases will be billed per case at your volume tier as shown in the pricing table. We offer transparent pricing with no surprises.

Do you share my data? Can I take it with me?

We never sell or share our customer’s data beyond what’s required to provide our service. We don’t use tracking cookies, we don't use Google nor Facebook analytics, we don’t serve ads, we don’t sell your data. We are 100% customer-focused.

Do you support businesses with multiple locations?

Yes and we allow separate configurations per location, as your business requires. Users may be scoped by location or granted account-wide access.

Is there a long-term contract?

No - we don't lock you in. We offer simple monthly billing, which you can easily cancel anytime.

What happens to my data if I leave?

We offer complete data portability - you can take your customer list, invoices, cases, transactions, everything with you if you decide to leave (but we hope you don't)

Is this available outside the US?

Yes, but contact us for details. We support other currencies, timezones, and locales. Data retention and communication features may differ by region.